Exchanges and returns

We work with farms directly and take responsibility for every delivery. Below is what to do if something is wrong with your goods.

Inspection on receipt

• Check the quantity, integrity of packaging and seals, labelling and expiry dates immediately on receipt.
• Record any discrepancies or damage in the waybill or a report together with the driver or carrier.
• Inform the manager on the day of receipt — by phone or via Viber/Telegram, with photos.

If you have a quality concern

All products are supplied with manufacturer documents. If you have a quality concern, contact us: we will review the claim together with the manufacturer and offer a replacement or refund in accordance with applicable law.

Returns of goods of proper quality

Crop protection products, fertilizers and seeds are specific goods. Therefore, returns or exchanges of goods of proper quality are possible only by prior agreement with the manager, if the containers have not been opened, the factory packaging and labelling are intact and storage conditions have been observed.

How to submit a claim

• Call 067 827 49 23 or message us on Viber, Telegram or WhatsApp, or email sales@tdbarosh.com.
• Give the invoice or waybill number, product name, quantity and the nature of the issue.
• Attach photos of the packaging, labelling and documents.